Privacy Policy

Overview

This Privacy Policy explains what information Swiss Lab Peptides ("we", "us", "our") collects, how we use it, and your rights. We keep data collection to the minimum needed to run the store and use no third-party advertising trackers.

Information we collect

Account information — if you create an account: your email address, name, and any profile details you add (such as phone number, date of birth, and saved delivery addresses).

Order information — items ordered, amount, currency, shipping address, and order status. Payment is processed by our payment provider; we do not store your full card details.

Privacy-friendly analytics — we use first-party analytics to understand how the Site is used. We record visits, your country (derived from your IP address, which is then discarded — we do not store IP addresses), the pages you view, where you click, and how far you scroll. We do not record your name, what you type, your email, or your precise location through analytics.

Browser storage — a first-party identifier kept in your browser to recognise repeat visits, your language/currency choice, your cart, and your acknowledgement of our entry notice.

How we use your information

To process and ship your orders and provide order tracking and support.

To operate, secure, and improve the Site and understand aggregate usage.

To send transactional messages (for example, account or order-related email).

To send newsletters only if you have opted in — you can unsubscribe at any time.

To comply with legal obligations and prevent fraud or misuse.

Legal bases

Where the GDPR or similar law applies, we process data to perform our contract with you (orders and accounts), on the basis of your consent (newsletter, optional profile data), and for our legitimate interests in running a secure, functional store and understanding aggregate usage.

Who we share data with

We do not sell your personal data. We share it only with service providers who help us operate — our hosting and database provider, our payment provider, our email provider, and shipping carriers — strictly as needed to provide the service, and with authorities where required by law. Our analytics data is stored on our own infrastructure and is visible only to our administrators.

Data retention

We keep account and order records for as long as your account is active and as required for legal, tax, and accounting purposes. Analytics events are retained only for as long as needed for trend analysis. You can request deletion of your account at any time.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, to object to or restrict certain processing, and to withdraw consent. You can manage your profile and delete your account from your account settings, or contact us to exercise any of these rights. You can clear browser-stored data at any time by clearing your browser storage.

Cookies and tracking

We use only first-party browser storage necessary to run the Site (session, cart, preferences, and our privacy-friendly analytics identifier). We set no third-party advertising cookies and use no cross-site tracking.

Security

We use industry-standard measures to protect your data, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to protect your information and limit access to it.

Contact

Questions or requests about your privacy? Contact us at swisslabpeptide@gmail.com.