Shipping Policy

Processing time

Orders are typically processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

How payment works

Payment is taken on a secure hosted checkout page operated by our payment provider. You are sent there from the order-received page, and the same link is emailed to you, so an order can be paid later and from any device.

That provider is the merchant of record and adds your country's VAT on top of the order total where it applies. The amount shown on the payment page may therefore be higher than the order total shown on this site.

The payment methods available to you are shown at checkout. An unpaid order is held for 48 hours and then cancelled automatically — nothing is charged until you complete the payment yourself.

Your order is confirmed automatically the moment the payment reaches us. You can check it at any time on the order-status page with your order number and email address — no account is needed.

Shipping cost

Shipping within the European Union is a flat €20 per order. Delivery to all destinations outside the EU — including the United States, the United Kingdom and Switzerland — is €65 per order. The correct rate is applied automatically at checkout based on the shipping country you enter.

Shipping methods and delivery times

We offer tracked shipping. Estimated delivery times depend on the destination and carrier and are provided as estimates only, not guarantees. Where available, you will receive tracking information by email once your order ships.

Discreet packaging

All orders are shipped in plain, unbranded packaging that does not disclose the contents. Products are packaged to protect their integrity in transit; temperature-sensitive items are handled appropriately for research materials.

International shipping, customs and duties

For international orders you are the importer of record. You are responsible for ensuring the products may lawfully be imported into your country and for any customs duties, taxes, or fees applied at the destination. We are not responsible for items delayed, detained, seized, or returned by customs, and we cannot guarantee clearance in any jurisdiction.

Risk of loss

Title and risk of loss pass to you when the order is handed to the carrier. We are not liable for delays or losses caused by carriers, customs, or events beyond our reasonable control.

Lost, delayed or damaged shipments

If your order is significantly delayed, lost, or arrives damaged, contact us at swisslabpeptide@gmail.com with your order number and we will assist in good faith, including opening a carrier investigation where appropriate.

Incorrect address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by you; reshipment may incur additional charges.

Contact

Shipping questions? Email swisslabpeptide@gmail.com.